Licenses are valid for one year from the date of purchase. A valid and active license key is required in order to get updates and support for purchased plugins and themes. After one year, license keys may be renewed at a 10% discount from the purchase price of a new license.
Updates are included for free for one year. If you have a valid and active license key, and your plugin(s) supports it, updates will be delivered automatically from the WordPress dashboard. If your plugin(s) does not support automatic upgrades, then updates can be downloaded from your account page.
Support for purchased plugins is given up to one year after the purchase date. If you wish to get support after one year, you must renew your license key, purchase Priority Support access, or purchase a new license for the plugin you wish to get support for.
If you have problems getting plugins to work, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by opening a support ticket. NOTE: refunds will not be granted if there are third-party plugins, themes conflict and any other things that are not related to our products directly and also if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.